Terms and Conditions
Terms and Conditions
Last Updated: 02/01/2025
Welcome to ROSEN SMP. By accessing or using this website, you agree to be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use this website.
1. Business Information
ROSEN SMP is a Scalp Micropigmentation (SMP) studio located at:
Room 2, 39 Bridge Rd, Richmond 3121, Melbourne, Victoria, Australia
We offer cosmetic tattooing services specifically focused on SMP treatments.
2. Booking and Appointments
We may offer online booking features on this website in the future. Until then, all bookings must be made directly via phone, email, or in person. It is your responsibility to ensure all personal information provided is accurate and up to date.
3. Personal Information
By using our services or submitting an enquiry, you consent to the collection and use of your personal information, including your full name, phone number, and email address. This information is used solely for communication and booking purposes and will be handled in accordance with applicable Australian privacy laws.
4. No Refund Policy
Please note that ROSEN SMP does not offer refunds under any circumstances.
This includes:Change of mind
Dissatisfaction with results
Cancellation after payment
By booking and paying for any treatment, you acknowledge and accept this policy.
5. Results Disclaimer
Scalp Micropigmentation is a non-surgical cosmetic procedure and results may vary from person to person. Healing outcomes depend on individual skin type, lifestyle, and aftercare. While Andy Rosenhain strives for the highest level of quality and satisfaction, no guarantees are made regarding final results.
6. Limitation of Liability
To the maximum extent permitted by law, ROSEN SMP shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or services. By proceeding with a treatment, you accept all associated risks.
7. Website Use
You agree not to use this website for any unlawful purpose or in a way that may damage, disable, or impair its functionality. All content on this website, including text and images, is the intellectual property of ROSEN SMP and may not be copied or reused without permission.
8. Governing Law
These Terms and Conditions are governed by the laws of the State of Victoria, Australia. Any disputes arising in relation to these terms shall be resolved under the jurisdiction of the court
Privacy Policy
Last Updated: 02/01/2025
ROSEN SMP is committed to protecting your privacy and ensuring the security of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
ROSEN SMP is a Scalp Micropigmentation studio based in:
Room 2, 39 Bridge Rd, Richmond 3121, Melbourne, Victoria, Australia
We provide cosmetic tattooing services related to hair loss solutions.
2. What Personal Information We Collect
We may collect the following personal information when you:
Submit a contact form
Make a booking (now or in future)
Communicate with us via phone, email, or social media
Information collected may include:
Full name
Email address
Phone number
Any relevant medical or health-related information voluntarily shared by you
3. How We Use Your Information
We collect your information to:
Schedule and manage appointments
Respond to enquiries
Send updates or reminders
Improve our services
We do not sell or rent your personal data to any third parties.
4. Storage and Security
Your information is stored securely, whether in digital or physical format. We take reasonable steps to:
Prevent unauthorised access, misuse, loss, or disclosure
Secure any personal data we store using password protection, encryption, and physical security
5. Disclosure to Third Parties
We will not share your personal information with third parties unless:
You have given explicit consent
It is required by law
It is necessary for a trusted service provider (e.g., booking software or email services) to help us operate effectively
All third-party services used comply with privacy obligations under Australian law.
6. Access and Correction
You may request access to the personal information we hold about you at any time. If any of your details are incorrect or need updating, you may request a correction.
To make a request, please contact us directly using the details below.
7. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and understand how visitors use the site. These tools do not collect personally identifiable information.
8. Your Rights
You have the right to:
Know what information we hold about you
Request access or correction of your data
Complain if you believe your privacy has been breached
To exercise these rights, please contact us.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
ROSEN SMP
Room 2, 39 Bridge Rd
Richmond 3121 VIC, Australia
📞 0410 796 685
📧 info@rosensmp.com.au